123av Privacy Policy — Pakistan Online Betting Platform

123av is an online gaming and sports betting platform operated at 123av-win.com, serving players across Pakistan. We offer a range of products including sports betting, cricket betting, football betting, casino games, the Aviator game, poker, roulette, and fishing games — all denominated in Pakistani Rupees (PKR).

As a platform that requires account registration and processes financial transactions, 123av necessarily handles personal data about its players. This policy exists to make that process fully transparent. We want every 123av player to understand exactly what data we hold about them, why we have it, what we do with it, and how they can exercise control over it.

We wrote this policy in straightforward English rather than dense legal language because we believe our players deserve to actually understand what they're reading. If anything in this document is unclear, please contact the 123av support team — we're happy to explain any section in more detail.

123av collects personal data in the following categories. We only collect what is necessary for the specific purpose it serves.

123av collects personal data through three main channels:

Data you provide directly: When you register a 123av account, you provide your name, mobile number, date of birth, and city. When you deposit or withdraw funds, you provide payment details. When you contact 123av support, the content of that communication is recorded. When you complete identity verification, you submit identity documents.

Data collected automatically: When you use 123av, certain technical data is automatically recorded by our systems — your IP address, device information, browser type, the pages you visit within the platform, and your gaming activity. This data helps us keep the platform secure and improve the user experience.

Data from third parties: In some cases we receive data from third-party service providers. Our payment processing partners confirm transaction outcomes and may flag transactions for fraud review. Our KYC verification partner confirms identity document validity. Our game providers confirm the outcomes of game rounds.

123av uses your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account operation: To create and maintain your 123av account, process your logins, and enable you to access the platform's games and betting products.
• Payment processing: To accept deposits and process withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard in PKR. We share relevant transaction details with payment providers solely for this purpose.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account is not being used for fraudulent purposes. KYC is a legal and regulatory requirement for licensed gaming operators.
• Fraud prevention and security: To detect, prevent, and investigate suspicious account activity, unauthorised access, money laundering, and bonus abuse. This includes automated monitoring of login patterns, transaction behaviour, and gaming activity.
• Customer support: To respond to your queries, complaints, and responsible gaming requests. Support conversations are recorded for quality and training purposes and retained as per our data retention schedule.
• Responsible gaming: To enforce deposit limits, self-exclusions, and cooling-off periods that you have activated. We also use gaming activity data to identify players who may be showing signs of problem gambling, so that we can offer appropriate support.
• Legal and regulatory compliance: To comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations and record-keeping requirements. Some data must be retained for legally specified periods regardless of account closure.
• Platform improvement: To analyse aggregated, anonymised usage patterns to understand how players use 123av and improve the platform's design, performance, and game selection. Individual player data is not used for this purpose in a personally identifiable form.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform updates. You can opt out of marketing communications at any time from your account settings or by contacting support.

Every time 123av processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing necessary to deliver the 123av service you have signed up for — account operation, payment processing, game access, and customer support.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML requirements, age verification, and financial record-keeping obligations.
• Legitimate interest: Processing where 123av has a legitimate business interest that does not override your privacy rights — including fraud detection, platform security, and responsible gaming monitoring.
• Consent: Where you have explicitly given permission — specifically for marketing communications. This consent can be withdrawn at any time without affecting the rest of your 123av account.

123av does not sell your personal data to any third party. We share data only with specific categories of trusted partners, and only to the extent necessary for them to perform their specific function:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors receive the transaction details necessary to process your deposits and withdrawals. They operate under their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Where we use a third-party KYC service to verify identity documents, that provider receives your identity documents and returns a verification result. They do not retain your documents beyond the period needed for verification.
• Game providers: The game studios and providers whose titles appear on 123av receive gameplay data to operate their games correctly. They do not receive your financial or full identity data.
• Fraud and security services: We work with fraud detection and cybersecurity partners who may receive technical data (IP addresses, device fingerprints, transaction patterns) to identify and prevent fraudulent activity.
• Legal and regulatory authorities: 123av may disclose personal data to law enforcement agencies, regulatory bodies, or other legal authorities where required by applicable law, a valid legal process, or to protect the rights and safety of 123av players.

123av takes data security seriously. We implement multiple layers of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• TLS encryption in transit: All data transmitted between your device and the 123av platform is encrypted using TLS 1.2 or higher. This prevents interception of your data while it travels across the internet.
• AES-256 encryption at rest: Personal data stored on 123av servers is encrypted at rest using the AES-256 standard — the same encryption used by major international financial institutions.
• Password security: 123av never stores your password in plain text. Passwords are hashed using a one-way cryptographic function. Even our internal team cannot see your password — only you know it.
• Access controls: Access to personal data within the 123av organisation is strictly limited on a need-to-know basis. Staff members access only the data relevant to their specific role, and all access is logged and audited.
• Regular security audits: 123av conducts regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Fraud monitoring: Our automated fraud detection systems operate continuously, monitoring for unusual account activity, suspicious login patterns, and payment anomalies in real time.

123av retains personal data for only as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the duration of your active 123av account plus five years after account closure, to satisfy AML record-keeping requirements.
• KYC and identity documents: Retained for five years from the date of verification, in line with standard financial regulation requirements.
• Transaction and financial records: Retained for seven years following the transaction date to meet financial record-keeping obligations.
• Gaming activity records: Retained for five years from the date of the activity. Used for dispute resolution, fraud investigation, and regulatory reporting.
• Support communications: Retained for three years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and log data: Typically retained for 12 months for security monitoring and fraud detection purposes.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period for record-keeping purposes.

Once the relevant retention period expires, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised data may be retained indefinitely for aggregate analytical purposes.

You have specific rights in relation to your personal data held by 123av. These rights can be exercised at any time by contacting our support team. We will respond to all valid requests within 30 days.

123av uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help us operate the platform effectively, recognise returning users, and understand how the platform is being used.

The types of cookies used by 123av include:

• Essential cookies: These are necessary for the 123av platform to function. They manage your login session, maintain your account state while you navigate the site, and enable secure transactions. You cannot opt out of essential cookies without ceasing to use 123av.
• Performance cookies: These collect anonymised information about how pages are used on 123av — which sections are most visited, where users encounter errors, and how long sessions last. This data is used to improve platform performance.
• Functionality cookies: These remember your preferences — such as your preferred language, time zone, or display settings — so you do not have to reset them every session.
• Analytics cookies: Where applicable, 123av uses analytics tools to understand aggregate patterns in platform usage. This data is always processed in aggregate, anonymised form and is never associated with your individual identity.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain features of the 123av platform. Essential cookies cannot be disabled without affecting your ability to use the platform.

123av is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process requires you to confirm that you are at least 18 years old, and we conduct age verification checks as part of our KYC process.

If we become aware that personal data has been collected from a minor — whether through a falsified date of birth or any other means — we will immediately close the account, delete all personal data associated with it to the extent permitted by law, and return any deposited funds where possible.

Parents and guardians who believe their child may have registered on 123av are encouraged to contact our support team immediately. We will act on such reports with the utmost seriousness and urgency.

123av may update this Privacy Policy from time to time as our practices evolve, as new features are added to the platform, or as we respond to changes in applicable law. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are material — meaning they significantly affect how we use your data or what rights you have — we will make reasonable efforts to notify you by email or via an in-platform notification before the changes take effect. For non-material changes, we will simply update this page.

Your continued use of 123av after a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with a material change, you may close your account by contacting support before the change takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 123av processes your personal data, please contact us through any of the following channels. Our support team is available 24 hours a day, seven days a week.

• Email: support@123av-win.com
• Live Chat: Available directly on the 123av platform — click the chat icon at any time
• WhatsApp: Available 24/7 — link accessible from your 123av account dashboard
• Telegram: Available 24/7 — link accessible from your 123av account dashboard

For formal data subject rights requests — access, deletion, portability, correction — please include your full name and the email address or mobile number registered to your 123av account to allow us to verify your identity before processing the request. We will respond within 30 days of receiving a valid request.